Setup and support
Answers for instructors, students, and programs getting BoxVitals ready for classroom simulation, with connection guides and setup references for iOS and browser-based workflows.
BoxVitals is a cardiac monitor simulation system for clinical education. It lets instructors control rhythms, vital signs, 12-lead findings, defibrillation, pacing, and scenario progression while learners interact with a realistic monitor view.
No. BoxVitals is for simulation, education, and training only. It is not a medical device, patient monitor, clinical decision support tool, or substitute for real clinical equipment.
On a fresh install, iPadOS may ask for Local Network access. Allow it so BoxVitals can find nearby devices for classroom pairing.
The web monitor is useful for laptops and mixed-device classrooms, but brief network delays can occur. For the most responsive experience, use the iOS app when available.
The web instructor view is intended for browser-based demos and classrooms where the instructor is running from a laptop.
Account setup, license activation, web monitor sessions, web instructor sessions, and cloud scenario sync need internet access. Local iOS classroom pairing is designed to keep working in training environments where internet access is limited after activation.
Yes. Account scenarios are designed to sync through your BoxVitals license so instructors can create or edit scenarios on the web and use them on licensed iOS devices.
After the device is activated with a license, use the scenario sync control to pull down account scenarios before class.
Instructors and organizations need a license to host sessions, control monitors, create scenarios, and sync account content. Students do not need to buy a license to join a monitor session from the app or browser.
Individual Pro is available from the account page for $14.99 per month. Institution licenses are available by contacting OC Medic when a program needs more seats, devices, or support.
Create a BoxVitals account, confirm your email, then sign in to the account page and choose Request 3-Day Demo License. Demo licenses are attached to the account that requested them.
For help with demo planning or evaluation questions, email demo@boxvitals.com.
Yes. Admins can reset device activations for an account when a device is replaced, retired, or needs to reauthenticate.
Do not enter real patient information into BoxVitals. Use simulated patient names, fictional scenario details, and training-only notes.
Submit a support ticket at boxvitals.com/support with your device type, app version if available, license email, and what you were trying to connect. You can also email support@boxvitals.com.
